We are committed to providing stable and convenient delivery services. Orders enter the processing stage once payment is successfully completed and any necessary information verification is finalized. The following shipping policy applies to product orders placed through this website.
- Order Processing Time
Once payment is successful, we typically complete order processing—including picking, packing, and preparing for shipment—within 1–3 business days.
Reasonable delays in processing may occur during weekends, public holidays, or periods of high order volume. We will notify customers promptly if there is a significant delay in processing.
- Delivery Time
Once the order has shipped, standard delivery typically takes 5–10 business days.
Actual transit times may be affected by the destination region, weather conditions, holidays, peak logistics periods, carrier schedules, and other uncontrollable factors; therefore, the timeframes mentioned are estimates and not guaranteed delivery dates.
Generally, customers can expect to receive their packages within approximately 5–10 business days after order processing is complete.
- Delivery Partners
We select appropriate delivery service providers based on the order destination, package specifications, and logistics network. Our primary delivery partners include:
DHL
FedEx
UPS
Specific carriers are assigned based on the details of the order. Customers do not need to select a delivery company themselves; we will arrange shipping via available logistics channels once the order is dispatched.
- Shipment Tracking
Once the order is dispatched, if tracking services are available, we will send shipment and tracking information to the customer via the email address provided with the order.
Customers can use the tracking number to check the package’s transit status. If tracking information does not update immediately after dispatch, it is usually because the carrier has not yet completed the initial scan or the system has not yet synchronized; we recommend checking again later.
- Delivery Information
Customers must ensure that the recipient’s name, address, postal code, and other necessary delivery details are accurate and complete when placing an order.
If delivery fails due to errors in the information provided by the customer, an incomplete address, the inability to contact the recipient, or a refusal to accept the package, rescheduling the delivery may be necessary depending on the circumstances. Any additional costs or losses incurred as a result will be handled in accordance with the specific situation and applicable laws.
6. Delivery Delays
We make reasonable efforts to ensure orders are delivered within the estimated timeframe; however, actual transit may be affected by factors such as weather, holidays, logistics network congestion, customs inspections, carrier operational adjustments, or other uncontrollable circumstances.
If a package has not been received beyond the standard delivery time, customers may check the latest status via tracking information and make inquiries through the customer service channels provided on our website. We will verify the logistics status with the carrier based on the specific circumstances.
- Damaged Packages
Upon receipt, customers are advised to promptly inspect the condition of the outer packaging and the items inside. If significant damage to the packaging or the items is discovered, please retain the packaging materials and take clear photos or videos to serve as evidence for verification.
We will verify the issue based on order details, logistics records, and the information provided by the customer, and offer a reasonable solution in accordance with applicable after-sales and refund policies.
- Non-receipt of Packages
If tracking information indicates the package has been delivered but the customer has not actually received it, please check the immediate vicinity of the delivery address and designated safe drop-off locations, or inquire with household members or property management staff, and contact the carrier for an inquiry.
If the package still cannot be located, you may submit your order details via our website’s customer service channels, and we will assist in verifying the situation.
- Remote Areas and Special Circumstances
Deliveries to certain remote areas may require longer transit times; actual delivery arrangements are subject to the carrier’s service coverage.
Deliveries may be delayed due to severe weather, natural disasters, public events, logistics network disruptions, strikes, government measures, or other circumstances beyond our reasonable control. In such cases, we will do our best to assist in tracking the shipment status.
- Updates to Shipping Policy
We may update this shipping policy in response to changes regarding logistics partners, delivery regions, shipping services, or applicable laws and regulations. Updated policies will be published on our website and implemented effective from the new date of enforcement.